90-Day Return & Refund Guarantee

We want your HREXBODY device to fit naturally into your home routine. If it is not the right fit, you can start a return within 90 days of delivery.

Try HREXBODY at Home for 90 Days

The 90-day return window begins on the date your order is marked delivered by the carrier.

You may use the product normally during the return window. If you decide it is not right for you, contact HREXBODY Support before the 90-day period ends.

Return Eligibility

To qualify for a return:

• The return request must be started within 90 days of delivery.
• The product must not have severe accidental damage, misuse, or unauthorized modification.
• The product, accessories, packaging, and manual should be returned when possible.
• The original order must be placed through HREXBODY or an approved sales channel.

Return Shipping

For standard 90-day returns, return shipping costs are the customer’s responsibility unless otherwise stated by HREXBODY Support. Review the Shipping Policy for standard shipping coverage.

If the issue is caused by an incorrect shipment, transit damage, or a verified product defect, HREXBODY Support will provide the next steps.

How to Start a Return

1. Contact HREXBODY Support.
2. Provide your order number and checkout email.
3. Tell us which product you want to return and why.
4. Follow the return instructions from our support team.
5. Ship the product back with the required accessories when applicable.
6. After inspection, approved refunds are issued to the original payment method.

Refund Timing

Refunds are issued to the original payment method after the returned item is received and inspected.

Bank or payment provider processing times may vary after HREXBODY issues the refund.

The 90-day return guarantee is separate from the 2-Year Comprehensive Warranty. Product setup and safety questions should be checked against Product Manuals and Safety & Usage.

Returns FAQ

When does the 90-day return window start?

It starts on the date your order is marked delivered by the carrier.

Can I return a used product?

Yes. Normal use during the 90-day return window is allowed.

Who pays return shipping?

For standard 90-day returns, return shipping costs are the customer’s responsibility unless HREXBODY Support confirms otherwise.

How long does a refund take?

After the return is received and approved, the refund is issued to the original payment method. Bank processing time may vary.