2-Year Comprehensive Warranty

HREXBODY products include a 2-year comprehensive warranty from the original delivery date. This warranty is designed to support customers if an eligible product issue appears during normal use.

Warranty Coverage

The HREXBODY warranty may cover eligible issues related to:

• Functional defects under normal use.
• Material or workmanship issues.
• Core component problems.
• Product failures that are not caused by misuse, unauthorized repair, or accidental damage.

Coverage applies only to the original order and may require proof of purchase. Product care and use requirements should be checked against Product Manuals and Safety & Usage.

What Is Not Covered

The warranty does not cover:

• Misuse or abuse.
• Unauthorized repair or modification.
• Water damage or liquid exposure.
• Accidental damage.
• Cosmetic wear that does not affect function.
• Lost accessories.
• Normal wear and tear.
• Damage caused by using the product outside the user manual.

Warranty Solutions

Depending on the issue, HREXBODY Support may offer:

• Troubleshooting guidance.
• Replacement parts.
• Repair support.
• A replacement product.

The final solution depends on product condition, availability, and warranty eligibility.

How to File a Warranty Claim

To start a warranty claim, contact HREXBODY Support and include:

• Your order number.
• The email used at checkout.
• Product photos or videos.
• A clear description of the issue.
• Any troubleshooting steps you have already tried.

Warranty and Returns

The 90-day return guarantee and the 2-year warranty are separate policies.

The return guarantee helps you decide whether the product fits your routine. The warranty supports eligible product issues during the warranty period.

Review the 90-Day Return & Refund Guarantee if you are still inside the return window, or the Shipping Policy if the issue started with delivery.

Warranty FAQ

What does the 2-year warranty cover?

It may cover eligible functional, material, workmanship, and core component issues under normal use.

Do I need proof of purchase?

Yes. HREXBODY may request the order number, checkout email, or other purchase proof.

Will you repair or replace my product?

The solution depends on the issue, product condition, and available warranty options.

Is accidental damage covered?

No. Accidental damage is not covered by the standard warranty.